Security that follows the human, not the workstation.
An agent logs in at eight in the morning and for the next eight hours the system trusts the computer, not the agent. SpiAlert confirms the authorized agent is present continuously, with zero added friction, and protects the honest agent while it does.
The digital user is logged in. Is the human still there?
Contact center security is device-centric. If an agent steps away, shares a credential, or is coerced, the digital user stays logged in while the human user is compromised. Enforcing clean-desk and no-phone policies by hand is not workable at scale.
SpiAlert holds the session to a verified human second by second, passively, using the webcams you already have. When the authorized person is not present, access is denied and the screen is protected immediately, then revealed automatically when they return.
Why this matters here
A compromised seat does not only expose customer data, it exposes the agent who was actually working when it happened. Without continuous presence verification, the agent at seat 041 all morning has no way to prove they were not the one who stepped away at 2:14 PM. SpiAlert's continuous presence record settles that question automatically, protecting the agent as much as the data.
Use cases for this industry.
Continuous zero-touch verification
Confirm the agent is present in the background, with no prompts, no codes, and no lost handle time.
Digital clean-desk enforcement
Passive detection supports no-phone and clean-desk policies without a supervisor watching every seat.
Universal human governance
The same standard for employees and contractors alike. No verified human, no access.
Outsourced and remote sites
Extend one presence standard to outsourced and remote agents on managed or personal devices.
HIPAA-covered call centers
Health plan member services, telehealth scheduling, and pharmacy benefit lines handle ePHI by phone under the same HIPAA obligations as a clinical setting. SpiAlert extends continuous presence assurance to that seat as well.
What SpiAlert delivers here.
SpiAlert is architected to support your compliance obligations. It provides continuous presence evidence, not a certification.
Protects handle time
Passive, continuous presence verification removes repeated logins and MFA prompts that drain productive minutes.
Protects the honest agent
Detects shoulder surfing and unauthorized use of an unattended seat, shielding agents from being impersonated.
One standard for every human
Employee or contractor, on site or remote, the rule is identical and enforced continuously.
Your agents are your most valuable asset and your largest surface. SpiAlert ties every digital action to a verified, present human.
See presence verification on a live session.
We will walk through the post-authentication gap in your environment and show how SpiAlert holds presence without adding friction for your people. We are also glad to discuss current pilots and references under NDA.