Contact Center Security Solutions

Overview

SpiAlert enables contact centers to protect sensitive customer information while maintaining high productivity. Our continuous verification ensures that only authorized agents access customer data, reducing fraud risk and ensuring compliance.

Contact centers are prime targets for fraud and data theft due to their access to sensitive customer information. Our continuous identity verification solutions ensure agents are who they claim to be, protecting customer data while maintaining the speed and efficiency your contact center requires.

Key Capabilities

• •Agent Desktop Security & Monitoring
• •Customer Data Access Control
• •PCI DSS Compliance Support
• •Call Recording Security
• •Remote Agent Verification
• •Screen Recording & Activity Monitoring
• •Privileged Access Management for Supervisors
• •CRM System Protection
• •Quality Management System Security
• •Real-time Fraud Detection & Prevention

Why Choose SpiAlert for Contact Centers?

• ✓Customer Protection: Verify every agent accessing customer data
• ✓Fraud Prevention: Real-time detection of unauthorized access attempts
• ✓Remote-Friendly: Secure access for home-based and office agents
• ✓Productivity Focused: No slowdown to agent efficiency or call handling